Cratejoy is the largest subscription platform in the world and our website sits on their platform. Cratejoy also communicates the payment transaction to our payment processor, Stripe. It's similar to Sainsbury's website sitting on Amazon's S3 web hosting platform.
When a subscription payment is taken, the card system makes a "micro" test payment of a penny or so to make sure the card is genuine for potential future purchases. The same happens when you enter your card in a petrol pump before filling up. These payments never show on a statement as it's only a test transaction.
Some card companies in the UK may query this as the Cratejoy name is different to our name. The two banks that tend to do this are M&S and Nationwide.
They wait for you to call and confirm that the transaction is genuine and then it will be OK.
It is perfectly safe and there is no need to cancel the card. Over 25,000 customers use our service with zero fraud issues.