FAQs

You can skip your next delivery yourself at any time, or we can move your delivery date for you.

1. Log in to your account.
2. Open your subscription and choose Skip.
3. Your next delivery, and every one after it, moves back by one delivery period (for example, one month on a monthly plan).
4. Need a longer break? Skip again for each extra period, or email us the date you'd like deliveries to restart.

Good to know: we can't pause a subscription with no end date, because it always needs a next delivery date. Skipping or choosing a new date does the same job. We can't stop a delivery once you've received the dispatch email.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Yes. You can skip a delivery yourself, and we can move your delivery date to any day you like.

1. To push everything back by one delivery period, log in to your account and choose Skip.
2. For any other date, email us with the date you'd like and we'll change it for you.

Good to know: we send by Royal Mail Tracked 48, which takes 2 working days, so choose a posting date 2 working days before you'd like it to arrive.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Yes. Email us and we'll change it for you. There's no charge.

• Coffee: every 2 weeks, monthly or every 2 months.
• Tea: monthly or every 2 months.

Good to know: for a one-off break, you can skip a delivery yourself: log in to your account and choose Skip.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Yes, changes are free and you can make them as often as you like. Just email us and we'll update it for you.

Tell us:

• What you'd like: roast (light, medium, dark, decaf, half and half or surprise me) or tea type (black, green, herbal and fruit, or surprise me).
• For coffee, how you brew it: beans, cafetière, dripper, AeroPress or espresso.
• Whether it should start from your very next delivery.

Good to know: if you prepaid for several months, we'll update all your remaining deliveries.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

You're charged on your renewal date, just before your delivery is sent, and we email you a receipt each time.

• Pay per delivery: charged each time a delivery is due (every 2 weeks, monthly or every 2 months).
• Pay upfront: you pay once for a set number of deliveries: 3, 6 or 12 months, or 8 or 16 weeks on 2-weekly coffee. Prepaid plans renew at the end of the term unless you cancel before the next charge.
• Gift subscriptions are paid upfront and never renew.

Good to know: skipping a delivery moves your next charge date back too. To see your next charge date, log in to your account.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Tell us and we'll send you a different one free of charge. That's our Taste Guarantee.

1. Email us with the name of the coffee or tea.
2. Let us know if you'd like to change your roast, grind or tea type for future deliveries too (that's free).

Good to know: every delivery comes from a different roaster, origin and farm, so the next one will be quite different.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

For tea, usually yes. Our teas are sold individually in the shop. For subscription coffee, usually not, because each one is a limited release.

• Tea: find it in the tea shop. Delivery is £2.99 on orders up to £15 and free over £15.
• Coffee: subscription coffees change on the 1st of each month and usually sell out within days. Email us early in the month and we'll check. You may also find it, or similar coffees from the same roaster, in our coffee shop.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Don't worry, you did get the roast you chose.

Beans from different farms, varieties and processing methods look different even at the same roast level. Our guest roasters roast each single origin to bring out its best flavour, so the colour won't match supermarket beans.

Good to know: if you don't enjoy it, our Taste Guarantee means we'll send you a different coffee free of charge.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Yes. Coffee and tea gift subscriptions last 1, 3, 6 or 12 months, are paid upfront and never auto-renew.

1. Go to Give a gift and choose coffee or tea.
2. Pick their preferences, then add your gift message and gift wrap if you'd like.
3. Choose the posting date in the basket. Royal Mail Tracked 48 takes 2 working days.

Good to know: not sure what they like? Choose "Surprise me", or buy a digital gift card (£40, £80 or £120) so they can build their own subscription.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

You choose the posting date when you order, and Royal Mail Tracked 48 then takes 2 working days.

• When you place an order, the basket asks when you'd like it sent, so gifts can be planned in advance.
• Every delivery goes by Royal Mail Tracked 48, and Royal Mail emails you the tracking link.
• Our packs fit through standard letterboxes, so you don't need to be in.
• Subscription deliveries are then sent on your renewal dates.

Good to know: we use Royal Mail because they already visit every UK street, so there's no extra journey.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Email us your new address and we'll update it for your next order and all future deliveries.

1. Email us your full new address, including the postcode.
2. Tell us whether it's for one order only or for all future deliveries.
3. We'll reply to confirm once it's changed.

Good to know: we can usually change an order placed today if it hasn't been posted yet. Once you've received the dispatch email, the parcel is on its way to the old address. Moving house? Let us know your moving date so we can time it right.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Sorry about that. Email us within 14 days, ideally with a photo, and we'll send a replacement straight away or give you a refund.

1. Take a photo of the parcel and what's inside.
2. Email it to us with your order number and what's wrong (damaged, faulty, wrong item or missing coffee or tea).
3. We'll arrange a replacement, and you'll get a new tracking email when it's posted.

Good to know: refunds go back to your original payment method within 10 working days.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

If your parcel hasn't arrived within 5 working days of posting, contact us and we'll track it and send a replacement if it's lost.

1. Check the Royal Mail tracking link in your dispatch email. It often shows a photo of where it was delivered.
2. Our packs fit most letterboxes, but in flats or older doors they're sometimes left in a communal area or mailbox.
3. Still missing? Email us with your order number.

Good to know: Royal Mail sometimes delivers late even when tracking shows a problem, so it's worth waiting a day or two after the tracking updates.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

You can skip your next delivery yourself, which moves everything back by one delivery period.

1. Log in to your account.
2. Open your subscription and choose Skip.
3. Need longer? Skip again for each extra period.

Good to know: for any other date change, email us and we'll do it for you. We can't stop a delivery once you've received the dispatch email.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Subscriptions and gift subscriptions have free UK delivery. Shop orders are free over £15.

• Subscriptions and gift subscriptions: free.
• One-off shop orders over £15: free.
• One-off shop orders up to £15: £2.99.

Good to know: all deliveries go by Royal Mail Tracked 48 and take 2 working days.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

No, we only deliver within the UK.

International post is too slow and unreliable for freshly roasted coffee, so we stopped delivering abroad. UK delivery is by Royal Mail Tracked 48 and takes 2 working days.

See our delivery page for details.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Royal Mail tracked post takes 2 working days and it will come with your normal daily post. Our packages fit through standard letterboxes so you do not need to be in to receive a delivery. You will be emailed the tracking link.

We feel that the Royal Mail has the lowest environmental footprint as they are visiting every street anyway so we are not adding new journeys.

You can cancel any time from your account. There's no minimum term and no cancellation fee.

1. Log in to your account.
2. Click Subscriptions, then View subscription (pick the right one if you have more than one).
3. Click Cancel subscription at the bottom of the page.

Good to know: cancelling stops future renewals. If you prepaid, your remaining deliveries still arrive as planned, and cancelling doesn't refund anything already paid for. Just want a break? You can skip a delivery instead.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Coffee and tea are food, so we can't accept returns of opened or used items. Our Taste Guarantee and replacement promise have you covered instead.

• Don't like a coffee or tea? We'll send you a different one free (Taste Guarantee).
• Damaged, faulty or wrong item? Email us within 14 days, ideally with a photo, for a replacement or refund.
• Lost parcel? If it hasn't arrived within 5 working days of posting, we'll track it and replace it if it's lost.
• Cancelling a subscription stops future renewals but doesn't refund deliveries already paid for.
• Gift cards can't be refunded or exchanged for cash.

Good to know: approved refunds go back to your original payment method within 10 working days. See our full refund policy.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

You can update your card in your account in a couple of minutes.

1. Log in to your account and click Profile.
2. Add your new card.
3. At the bottom of the page, assign the new card to your subscription.

Good to know: if a renewal failed because your old card expired, we'll take payment automatically once the new card is added and email you a receipt.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Don't worry. We try the payment again every day for 5 days and email you each time, so you have time to update your card.

1. Log in to your account and click Profile.
2. Add a new card and assign it to your subscription.
3. The payment is then taken automatically and we email you a receipt.

Good to know: renewals usually fail because a card has expired or been replaced by your bank.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

We accept all major credit and debit cards, and Shop Pay.

Payments are processed securely by Shopify. We never see or store your card details.

Good to know: if you're asked for a code by text message at checkout, that's Shop Pay checking it's you before using your saved card.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Yes. Every marketing email has a one-click unsubscribe link at the bottom.

Good to know: while you have an active subscription, you'll still get order, renewal, receipt and tracking emails, because we need to send those to deliver your coffee or tea.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Coffee: 227g per bag (about 15 cups). Tea: three bags of loose leaf tea.

• Coffee Bag: one 227g EcoBag of single origin coffee (about 15 cups).
• Coffee Box: two 227g EcoBags, each a different coffee (about 30 cups).
• Tea Mini: three 25g bags (30 to 60 cups).
• Tea Box: three 45g bags (54 to 108 cups).

Good to know: need more coffee? Choose deliveries every 2 weeks.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Both. Choose whole beans, or we'll grind it for your brewing method just before it's posted.

• Beans: best if you have a grinder, for the freshest taste.
• Cafetière (French press): coarse.
• Dripper (V60, Chemex, filter): medium. Not sure? Choose this.
• AeroPress: medium-fine.
• Espresso: fine, for espresso machines.

Good to know: using a Moka pot (stovetop)? Email us and we'll set the best grind for you. You can change your grind any time for free.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Yes. Choose Decaf as your roast, or Half and half for one decaf and one regular coffee in each Box.

• Our decaf changes every month like our other coffees, and many of our longest-standing members drink it.
• Tea: our fruit, herbal and rooibos teas are caffeine-free (check each tea, as a few herbal blends contain green tea). We don't offer decaf black or green tea.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Yes. Every subscription delivery is a different single origin coffee from a different UK independent roaster.

• We choose new guest roasters and coffees every month.
• Subscription coffees are always single origin, never blends.
• Many are microlots you won't find in supermarkets.
• Our coffee curators match them to the roast and grind you chose.

Good to know: for tea, we have around 100 teas and make sure each delivery is a different selection.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Yes. Buy one-off bags in our shop. No subscription needed.

• Coffee shop: limited releases from UK independent roasters.
• Tea shop: our full range of loose leaf teas.
• Delivery: £2.99 on orders up to £15, free over £15.

Good to know: want the monthly surprise without committing? Buy a 1-month gift subscription for yourself. Gift subscriptions never renew.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

For subscriptions, you make your purchase as normal and it will automatically charge your chosen credit card at the next renewal and send you your next box (or after 3, 6 or 12 months, depending on your plan).

You will be sent an email a few days before the renewal so make sure our emails are not going into your spam folder.

Naturally, you can cancel at any time before your next box is dispatched. You can do this from your account at https://account.bluecoffeebox.com. See our "How do I cancel?" article. It's very easy.

If you want to purchase a single bag you can order as a "gift" and for 1-month as gift subscriptions do not renew.

Build a coffee or tea subscription, then enter your gift card code at checkout.

1. Go to coffee subscriptions or tea subscriptions and choose your options.
2. Click Checkout.
3. Enter your code in the Discount code box and click Apply.
4. Check the total has changed, then complete your order.

Good to know: gift cards are digital and can't be exchanged for cash.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Enter it in the Discount code box at checkout and click Apply.

1. Build your coffee or tea subscription and click Checkout.
2. Enter the code in the Discount code box and click Apply.
3. Check the total has changed before you pay.

Good to know: codes must be valid for the product you've chosen. Codes from coupon websites are often expired.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Yes. Add your message at the end of the gift builder, and we'll print it on a gift card inside the first box.

• Remember to say who it's from.
• Longer messages fit, but very long ones are printed smaller.
• You can also add gift wrap in the gift builder.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Yes. Email us and we'll change anything for you, including roast, grind, tea type, address or delivery dates.

You don't need access to the buyer's account. Just tell us your name and address and what you'd like changed.

Good to know: gift subscriptions never renew, so there's nothing to cancel when it ends. If you'd like to carry on, you can start your own subscription on our website.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

New to speciality coffee? Start with a cafetière. It's simple, cheap and gives great results.

• Next steps: an AeroPress, V60, Chemex, Clever Dripper or Moka pot all make excellent coffee without an espresso machine.
• Best upgrade: a burr grinder (not a blade grinder), so you can buy whole beans and grind fresh.

Good to know: see our brewing guides for step-by-step recipes.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Not usually certified, but our coffees are grown and bought with quality and fair pay in mind.

• Speciality coffee often comes from small farms on steep mountainsides, where intensive spraying isn't practical. Many use organic methods even if certification isn't affordable for them.
• Many of our roasters buy directly from farmers (Direct Trade), which typically pays more than the Fairtrade minimum and rewards quality.

Good to know: each bag's tasting card tells you where your coffee comes from.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Our coffee curators are specialist coffee graders at leading UK roasteries who match each month's coffees to your preferences.

• All our coffees are speciality grade, which means they score over 80 points on the Specialty Coffee Association (SCA) scale.
• Many of our roasters have in-house Q Graders, a bit like wine sommeliers for coffee.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Keep it in its resealable EcoBag, somewhere cool, dark and dry.

• Our EcoBags have a zip seal and a one-way valve that lets CO2 out without letting oxygen in. Freshly roasted coffee releases CO2 for a few days, which is normal.
• For longer storage, you can freeze an unopened, sealed bag.
• Don't put opened coffee in the fridge or freezer.

Good to know: read more in The best way to store coffee.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

We'd love to hear from UK speciality roasters. Apply using the form on our Partner with us page.

Please include:

• When you started roasting.
• Your range of single origins and decaf (our subscriptions only use single origins, never blends).
• Your experience of roasting and supplying batches of around 100kg in trade bags.
• Your website and social media links.

Good to know: partner roasters are featured on our blog, in our Coffee Lovers Club and on social media. We'll reply as soon as we can.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

You choose the first posting date when you order. Royal Mail Tracked 48 then takes 2 working days.

• After that, your tea is sent on your schedule: monthly or every 2 months.
• Royal Mail emails you the tracking link, and the pack fits through your letterbox.

Good to know: to push a delivery back, log in to your account and choose Skip. For other date changes, email us.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Three bags of loose leaf tea in every delivery.

• Tea Mini: three 25g bags (30 to 60 cups).
• Tea Box: three 45g bags, 135g in total (54 to 108 cups).

Good to know: a cup uses about 2.5g, and most of our teas can be brewed twice.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Our tea merchants choose from around 100 rare and single-origin teas and infusions, matched to the tea type you picked.

Each delivery is a different selection, so you'll keep discovering new teas.

Good to know: want to change your tea type (black, green, herbal and fruit, or surprise me)? Email us. It's free and never a problem.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Our teas are rare, single-origin loose leaf teas from specialist tea merchants. You won't find them in supermarkets.

• Look at the leaves after brewing: whole, large leaves give a fuller flavour than the dust in most teabags.
• Our fruit teas contain real chunks of fruit, such as pineapple, which you can eat.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

You'll need an infuser, teapot or strainer, and we include a free infuser in your first subscription box.

• Each bag's label shows how much tea to use, the water temperature and the brewing time.
• Many teapots have a built-in strainer.
• You can also use fill-your-own tea bags, which you can buy online.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Reply to your order confirmation email with your allergy or any ingredients you dislike, and we'll add it to your account and avoid those teas.

• We avoid teas that contain known allergens such as nuts or dairy.
• Serious nut allergy? Please tell us. Our teas come from several suppliers and blenders, so we can't guarantee nut-free preparation.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Log in at account.bluecoffeebox.com. You'll also find the Account Login link at the top and bottom of every page on our website.

1. Go to account.bluecoffeebox.com.
2. Use the email address from your order confirmation.
3. Nothing arriving? Check your spam folder, and make sure it's the same email address you ordered with.

Subscribed before 27 November 2024 and haven't moved to our new website? Your old account is at legacy.bluecoffeebox.com/customer/login. Please contact us so we can help you move across.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).

Set up your subscription again on our new website and we'll close your old account and carry over any deliveries you've already paid for.

1. Go to coffee subscriptions or tea subscriptions.
2. Choose the same options as before, and set the start date for when your old deliveries finish.
3. Reply to your new order confirmation email to let us know.

Good to know: we can't transfer your card details for security reasons, which is why we need you to set it up again. If you had any special setup, we'll copy it over. Your old account is at legacy.bluecoffeebox.com/customer/login.

Need a hand? Email [email protected] or use the chat on our website. Our team replies Monday to Friday, 9am to 11:30am (UK time).